How we use AI

AI drafts. People decide. Everything is logged.

When we use AI to support your systems, we use models deployed in Microsoft Azure UK regions, and an engineer approves every change before it's made.

What AI does for us

AI summarises monitoring data and drafts proposed fixes. It does not make changes on its own.

What people do

An engineer reviews and approves every change before it is made. Changes happen in agreed windows, and each step is logged.

Third-party models in Copilot

Some third-party AI models available inside Microsoft Copilot are switched off by default for UK organisations and fall outside Microsoft's in-country processing commitments. We only enable them with your written approval.