Moving from your MSP
Changing IT provider, without the drama.
Momentus's transition service moves a UK organisation's Microsoft 365 support from one IT provider to another in planned stages, with client-owned admin accounts, verified backups and a written rollback plan.
We understand
Moving provider is a big decision
We understand that it can be difficult to make the decision to move MSP. You might have been with them a long time, or have a personal relationship with the people there.
Momentus makes the transition easy. We plan it with you, work alongside your current provider, and move in stages so your team stays productive throughout.
Step zero
Start with a second opinion
Your current provider may be doing a good job. A second opinion is a read-only review that works alongside them. You decide what to do with it.
Read-only, and it works alongside your current provider. Nothing changes until you say so.
Our transition plan
Seven stages, in order
A planned, staged move. We run alongside your current provider until cutover.
Decide
Agree goals, scope and a target date. Check your notice period.
Prepare
Document the estate, confirm licences and agree the plan in writing.
Access handover
Set up client-owned admin accounts so you always control your tenant.
Dual-run
We run alongside your current provider while we verify everything.
Cutover
Move support in a planned window, with verified backups and a written rollback plan.
Stabilise
Closer monitoring and quick fixes while your team settles in.
Review
Check the results against the plan and agree what happens next.
How we reduce risk
Four safeguards on every move
-
Client-owned admin accounts, so you are never locked out.
-
Verified backups before cutover.
-
A written rollback plan.
-
A change freeze around your busy periods.
Before you decide
What to check in your current contract
- Notice period and any minimum term.
- Exit assistance: what they must provide when you leave.
- Admin credentials: who holds them.
- Data return: what you get back, in what format and by when.
This is not legal advice. Take advice on your own contract.
Fair both ways
Our own exit terms
We make leaving us easy too. You own your admin accounts and your documentation, and we hand over cleanly.
By sector
Guides for your sector
-
Accountants
A staged move for accountancy practices changing IT provider, planned around deadlines and busy periods.
-
Law firms
A calm, staged move for law firms changing IT provider, with client confidentiality and SRA expectations in mind.
FAQ
Frequently asked questions
Will we have downtime when we change provider?
We plan for none. We run in parallel with your current provider, verify backups before cutover and agree a written rollback plan and change windows with you.
Do we have to tell our current provider first?
Not for a second opinion. For a full move, check your notice period and exit assistance terms. This is not legal advice.
Who owns the admin accounts?
You do. We work through client-owned admin accounts so you are never locked out of your own tenant, by us or anyone else.