Support
Support that finds problems before your team does.
Momentus's support service monitors a Microsoft 365 estate, scores its health, and plans fixes in agreed change windows. AI drafts, engineers approve and everything is logged.
The difference
Ticket-queue support versus Momentus
| Area | Ticket-queue support | Momentus |
|---|---|---|
| Trigger | You raise a ticket | Monitoring finds it, often before you notice |
| Triage | Queue order | AI summarises and prioritises, engineers decide |
| Changes | Made when requested, often ad hoc | Planned change windows, with approval |
| Reporting | Ticket counts | Estate health score and a plan |
| AI | Sold as an add-on | Used in the service, in UK Azure regions, with human approval |
| Commercials | Long contracts | Transparent pricing, no rigid contracts |
How AI is used
AI drafts. People decide. Everything is logged.
When we use AI to support your systems, we use models deployed in Microsoft Azure UK regions, and an engineer approves every change before it's made.
- Step 1
Monitoring spots a problem or drift
- Step 2
AI summarises it and drafts a fix
- Step 3
An engineer reviews and approves
- Step 4
The change is made in an agreed window
- Step 5
You get a report
Reporting
Your estate health score
We score six areas and show you the trend. Each score comes with plain words, so you never have to guess what a colour means.
- Security Good
- Identity Needs attention
- Devices Good
- Data At risk
- Licences Needs attention
- Copilot readiness At risk
Example only. Not a real client.
Tiers
Three tiers, each building on the last
Pick the level of cover that matches how much of the estate you want us to run.
-
Starter
Monitored estate, monthly health report and planned change windows.
-
Growth
Adds quarterly reviews, Copilot adoption support and licence reviews.
-
Estate
Adds a hardening programme and a named engineer.
See pricing.